Privacy - Lakeview Institute of Clinical Research

Privacy Policy for Lakeview ICR

Effective Date: June 5, 2025

Lakeview ICR (“we,” “us,” or “our”) is dedicated to protecting the privacy of our website visitors and clinical research participants. This Privacy Policy outlines the types of information we collect, how it’s utilized specifically within the context of clinical research, and the choices you have regarding your data.

By accessing or using lakeviewicr.com (the “Site”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of information from and about users of our Site, particularly those interested in or participating in clinical research studies:

Personal Identifiable Information (PII): This includes information you voluntarily provide to us, such as your name, email address, phone number, date of birth, and general health information relevant to study eligibility screening. This data is typically submitted through contact forms, pre-screening questionnaires, or participant registration forms.
Health and Research-Related Information: For individuals who move forward with potential participation in a clinical trial, additional sensitive information may be collected. This can include detailed medical history, diagnoses, medications, and other health data necessary for assessing eligibility and for the conduct of the research protocol. This specific data collection is always subject to informed consent obtained separately.
Non-Personal Information: This includes data that doesn’t directly identify you, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We typically collect this information through cookies, web beacons, and other tracking technologies to improve site functionality and user experience.

2. How We Use Your Information

We utilize the information we collect for several critical purposes, especially within our role as a clinical research site:

To provide, operate, and maintain our Site and its services.
To respond to your inquiries and provide customer support related to our services and research opportunities.
To conduct initial pre-screening for clinical trial eligibility based on the criteria of various research protocols.
To communicate important updates, newsletters, and information about new or ongoing clinical studies that may be of interest to you, in accordance with your preferences.
To manage participant appointments and follow-ups within active studies.
To personalize your experience on our Site and improve our processes for participant recruitment and engagement.
To analyze trends, administer the Site, track user movements, and gather demographic information to enhance our research outreach efforts.
To ensure regulatory compliance with local and international research guidelines (e.g., FDA regulations, ICH GCP guidelines).
To detect, prevent, and address technical issues or activities that violate our terms or applicable laws.

3. Consent for Receiving Text Messages

If you provide your phone number through our Site, you are giving express consent to receive text messages (SMS) from Lakeview ICR. These messages are primarily used for communications relevant to clinical research participation:

Study Updates: Notifications about screening results, changes to study protocols, or general announcements regarding clinical trials you’ve expressed interest in.
Appointment Reminders: Timely reminders for study visits, follow-ups, or other scheduled appointments at our research site.
Pre-screening and Enrollment Notifications: Information regarding your potential eligibility for a study or next steps in the enrollment process.

By providing your phone number and submitting a form that explicitly states SMS consent, you understand and agree to the following:

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may apply to text messages sent and received.
Message frequency will vary. We will send messages only when relevant to your interaction with us or your potential/actual participation in a clinical study.
Opt-Out: You can opt-out of receiving text messages at any time by replying “STOP” to any message you receive from us. You can also contact us directly at contactus@lakeviewicr.com to request removal from our SMS list. Please allow a reasonable time for your request to be processed.
Support: For help, reply “HELP” to any message or contact us at contactus@lakeviewicr.com or (352)782-0606.
We will not share your phone number with third parties for their marketing purposes without your explicit consent.

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances, always with strict adherence to participant confidentiality and data protection regulations:

Clinical Research Partners: We may share de-identified or aggregated data with pharmaceutical sponsors, Contract Research Organizations (CROs), and other collaborators involved in the clinical study for which you are being screened or enrolled. Any sharing of personally identifiable health information (PHI) for research purposes will be done only with your explicit informed consent, as detailed in the study-specific consent form.
Regulatory Authorities & Oversight Bodies: We may disclose information to Institutional Review Boards (IRBs) or Ethics Committees, and regulatory bodies such as the FDA or other health authorities, as required for research oversight, audits, and compliance purposes.
Service Providers: We may share your information with third-party service providers who perform essential services on our behalf, such as website hosting, data analysis, secure communication platforms, and professional services supporting our research operations. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law, court order, or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Lakeview ICR, (c) act in urgent circumstances to protect the personal safety of individuals or the public, or (d) protect against legal liability.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the new entity adheres to similar privacy standards.

5. Data Security

We implement robust security measures to protect your information, particularly sensitive health and research data, from unauthorized access, alteration, disclosure, or destruction. We adhere to industry best practices and relevant regulations concerning data privacy in clinical research, such as HIPAA (Health Insurance Portability and Accountability Act) when applicable. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Participant Rights

As a potential or actual participant in our clinical research studies, you have specific rights regarding your data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Withdraw Consent: For research purposes, you have the right to withdraw your informed consent at any time. This will not affect the lawfulness of data processing based on consent before its withdrawal, and data already collected will typically remain part of the study record as required by regulatory bodies.
Right to Data Portability: In certain circumstances, you may request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data privacy rights have been violated.

For any requests regarding your rights, please contact us using the details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites that aren’t operated by us. If you click on a third-party link, you’ll be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13 for general site interactions. If a clinical study involves pediatric participants, their data will be collected strictly under specific IRB approval and parental/guardian informed consent/assent procedures as mandated by ethical guidelines and regulations. If you are a parent or guardian and you are aware that your child has provided us with personal information outside of an approved study protocol, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We’ll notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You’re advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they’re posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights as a participant, please contact us:

By email: contactus@lakeviewicr.com
By mail: 410 Fern Dr., Leesburg, FL 34748
By phone: (352)782-0606